Titre :	UK fixed-line broadband performance, November 2013 - Research Report : The performance of fixed - line broadband delivered to UK residential consumers
Type de document :	document électronique
Auteurs :	OFCOM - Office of communication (UK) , Editeur scientifique
Editeur :	London [Grande-Bretagne] : OFCOM (Office of communication)
Année de publication :	2014
Importance :	73 p.
Langues :	Français
Catégories :	MEDIAS:AUDIOVISUEL:NUMERIQUE:Réseaux et infrastructures
Tags :	rapport  Europe  Grande-Bretagne  internet  aspect économique  consommateur  opérateurs  télécommunications  statistiques
Index. décimale :	621.382 Télécommunications
Résumé :	"Introduction Ofcom’s principal duty under the Communications Act 2003 (the “Act”) in carrying out its functions is to further the interests of UK citizens and consumers. In doing so we are required to secure a number of things, including the availability of a wide range of electronic communications services, which includes broadband services. We must also have regard to the desirability of encouraging investment and innovation in relevant markets, the availability and use of high-speed data services throughout the UK, and the interests of consumers in respect to price, quality of service and value for money. The Act requires us to make arrangements to find out about the experiences of consumers using electronic communications services and the way they are provided, and we do this by carrying out research into these services. Subject to certain exceptions, we have a duty to publish the results of our research and to take account of it in carrying out our functions. In order to understand the performance of UK fixed-line residential broadband connections, we commission research to identify the average download speeds that they deliver, along with a number of other metrics which determine the consumer experience of using broadband services. This is the tenth report into fixed-line residential broadband performance that Ofcom has published using data collected by research partner SamKnows Limited (SamKnows) from a volunteer panel of UK residential broadband users. The present report sets out the findings from data collected during November 2013, during which 735 million test results were collected from a panel of 2,391UK residential broadband users. We believe that the integrity of our technical methodology (set out in Annex 2), combined with the scale of data collection and the sophistication of the statistical analysis (set out in Annex 3), makes this research a very robust presentation of UK fixed-line broadband speeds. Fixed broadband performance is an issue for many consumers, and Ofcom research conducted in Q1 2013 suggested that 11% of fixed broadband users were ‘very’ or ‘fairly’ dissatisfied with the speed of their connection. Likewise, while 81 % of fixed broadband users were either ‘very’ or ‘fairly’ satisfied with the speed of their service, this was lower than the proportion of users who were ‘very’ or ‘fairly’ satisfied with their overall fixed broadband service (88 %)." (page 4 du document)
Note de contenu :	Section Background - Overview of UK fixed broadband speeds - Variations of speeds by internet service provider (ISP) package - Other metrics affecting performance Annex - Additional analysis - Technical and research methodologies - Statistical methodology - Glossary
En ligne :	http://stakeholders.ofcom.org.uk/market-data-research/other/telecoms-research/br [...]

UK fixed-line broadband performance, November 2013 - Research Report : The performance of fixed - line broadband delivered to UK residential consumers [document électronique] / OFCOM - Office of communication (UK) , Editeur scientifique . - London (Riverside House, 2a Southwark Bridge Road, SE1 9HA, Grande-Bretagne) : OFCOM (Office of communication), 2014 . - 73 p.
Langues : Français

Catégories :	MEDIAS:AUDIOVISUEL:NUMERIQUE:Réseaux et infrastructures
Tags :	rapport  Europe  Grande-Bretagne  internet  aspect économique  consommateur  opérateurs  télécommunications  statistiques
Index. décimale :	621.382 Télécommunications
Résumé :	"Introduction Ofcom’s principal duty under the Communications Act 2003 (the “Act”) in carrying out its functions is to further the interests of UK citizens and consumers. In doing so we are required to secure a number of things, including the availability of a wide range of electronic communications services, which includes broadband services. We must also have regard to the desirability of encouraging investment and innovation in relevant markets, the availability and use of high-speed data services throughout the UK, and the interests of consumers in respect to price, quality of service and value for money. The Act requires us to make arrangements to find out about the experiences of consumers using electronic communications services and the way they are provided, and we do this by carrying out research into these services. Subject to certain exceptions, we have a duty to publish the results of our research and to take account of it in carrying out our functions. In order to understand the performance of UK fixed-line residential broadband connections, we commission research to identify the average download speeds that they deliver, along with a number of other metrics which determine the consumer experience of using broadband services. This is the tenth report into fixed-line residential broadband performance that Ofcom has published using data collected by research partner SamKnows Limited (SamKnows) from a volunteer panel of UK residential broadband users. The present report sets out the findings from data collected during November 2013, during which 735 million test results were collected from a panel of 2,391UK residential broadband users. We believe that the integrity of our technical methodology (set out in Annex 2), combined with the scale of data collection and the sophistication of the statistical analysis (set out in Annex 3), makes this research a very robust presentation of UK fixed-line broadband speeds. Fixed broadband performance is an issue for many consumers, and Ofcom research conducted in Q1 2013 suggested that 11% of fixed broadband users were ‘very’ or ‘fairly’ dissatisfied with the speed of their connection. Likewise, while 81 % of fixed broadband users were either ‘very’ or ‘fairly’ satisfied with the speed of their service, this was lower than the proportion of users who were ‘very’ or ‘fairly’ satisfied with their overall fixed broadband service (88 %)." (page 4 du document)
Note de contenu :	Section Background - Overview of UK fixed broadband speeds - Variations of speeds by internet service provider (ISP) package - Other metrics affecting performance Annex - Additional analysis - Technical and research methodologies - Statistical methodology - Glossary
En ligne :	http://stakeholders.ofcom.org.uk/market-data-research/other/telecoms-research/br [...]